Educational Technology ServicesETS

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Staff

Organizational Chart

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Please see our updated guidance on our communication protocols during the COVID-19 crisis.

 

Steve Pragel, Director
0227B Benjamin Building (Teleworking - contact by phone or email)
(301) 405-3618, spragel@umd.edu

Steve is the director of Educational Technology Services (ETS) in the College of Education. He oversees day to day operations, supervises the staff, prepares ETS reports and strategic technology plans, and budgets for new and ongoing expenditures. Support areas: ETS Operations and Strategic Planning - Technology Staff Supervisor - Budget

Available Hours:
Monday-Friday: 7:30 am - 4:00 pm

Rochella McKoy, Web Specialist

0223A Benjamin Building (Teleworking - contact by phone or email)
(301) 405-3617, rmckoy@umd.edu

Rochella is the front-line support for web and web-based technologies. She handles maintenance of the college web site, account management, and web-based systems that support faculty and staff in the College. Support areas: College Site - HTML - Drupal - Training

Available Hours:
Monday-Friday: 7:30 am - 4:00 pm

Joe Robertson, Desk Manager
0223C Benjamin Building (Teleworking - contact by phone or email)
(301) 405-5576, jcrobert@umd.edu

The desk manager oversees the GA and student workforce that provides technology support for the computer labs, technology classrooms, and circulating equipment. This role also manages the desktop support technician for the college. Support areas: Computer Labs - Technology Classrooms - Desk Management - Equipment circulation/inventory

Available Hours:
Monday-Friday: 7:30 am - 4:00 pm

Rosalia Reyes-Webb

Rosalia Reyes-Webb, Learning Technology Specialist
0223B Benjamin Building (Teleworking - contact by phone or email)
(301) 405-0309, rosalia5@umd.edu

Rosalia provides faculty training and support of integrating technology into teaching and learning. This includes faculty training via sychronous and asynchronous learning tools. Support areas: Face-to-face faculty training and support - ELMS training (Canvas) - Technology Workshops - Clicker - Interactive Whiteboard (Smartboard)

Available Hours:
Monday-Friday: 8:00 am - 4:30 pm

Ronald Yerby, Desktop IT Support Technician
0223D Benjamin Building (Teleworking - contact by phone or email)
(301) 405-9948, ryerby@umd.edu

The desktop support technician responds to trouble tickets in the college for faculty and staff computers, printers, and other IT issues. Support areas: Trouble tickets - IP Management

Available Hours:
Monday-Friday: 9:00 am - 5:30 pm

Various Student Workers, Technology Desk
0234 Benjamin Building (Currently unavailable)

The ETS technology desk is the source of many of our services. Two of the most common are Technology Classroom Support, and equipment loan. Support areas: Classroom Support - Equipment Loans - Troubleshooting
Available Hours: See schedule